About Us

 
SwagPerformanceParts specializes in light-duty diesel truck parts.  From OEM to Performance Aftermarket parts, we have you covered. If you  don?t see what you are looking for in our eBay store, message us. Odds  are we can get it for you. We are one of the very few small businesses  selling on eBay with a brick and mortar warehouse / repair facility. 
 
SwagPerformanceParts started out selling only OEM Genuine Ford parts.  Then we noticed the same demand existed for Cummins & Duramax  Diesel parts. After building our reputation, we stepped out of our  comfort zone a bit. We noticed a growing demand for less expensive  solutions to OEM parts. Swag ventured into OE aftermarket replacement  and Performance parts. We offer high quality OE Replacement &  Performance parts. The motto at our shop is, ?If we won?t install it on  trucks here at the shop, we won?t sell it to you!? We recognize sellers  are selling inferior OE / Performance parts and can assure you our  aftermarket / performance parts are of the best quality in the industry.  
 
SwagPerformanceParts has been a trusted seller on eBay since 2014. As  of 12/01/2020, we have processed over 200,000 orders on eBay with a  53,000+ Feedback score. We currently have 100% positive feedback rating.  Numbers don?t lie. Our feedback speaks for itself. You can buy from us  with confidence. We have the quality parts expect, competitive prices  and the customer service you deserve. If for any reason you feel the  need to leave negative feedback, please contact us before doing so. 

Payment

We use eBay Managed  Payments to process payments for purchases from our eBay store. EBay  Managed Payments gives buyers more payment options (credit, debit, and  gift cards; Apple Pay; Google Pay; PayPal and PayPal Credit). No  separate PayPal account required. This makes it easier for all parties  involved. If there is a problem, we can both contact eBay directly.  We?ve taken out the middleman, PayPal. 

Shipping

 
Our Business Hours are Monday-Friday 8:30AM-4:30PM Central Standard  Time. We do our absolute best to ship orders the same day when placed  before 2:00 PM CST, when not backordered from the manufacturer. Our  shipping department uses USPS, UPS and/or Fed EX. We do offer expedited  shipping options. Additional shipping charges may apply when shipping to  Alaska, Puerto Rico, Hawaii or any US Territory. Orders shipping  internationally or to a PO Box may be cancelled at our discretion. Any  item we over $500.00 USD, may be shipped with signature confirmation  required. Please inspect all purchases upon arrival and notify us  immediately of any parts damaged in transit as soon as possible. You are  required to notify us within 5 days of receipt of any damaged parts.  Re-shipment of items damaged in transit will be handled on a  case-by-case basis. Shippers require the original packaging and/or  pictures. By purchasing from us, you the buyer acknowledges this and  will assist us with any damaged in-transit carrier requirements. We ship  from warehouses all over the country. This allows us to cut down  transit times and get you the parts you ordered quicker. Your purchase  will ship from the closest warehouse that has the part in stock and may  come in several packages on different days. Please message us for faster  shipping options, at an additional cost, if there is an urgent deadline  required for your parts arrival. If a package is refused or you are not  able to make delivery arrangements with the carrier, a Restocking Fee  may apply. 
 
We do not ship Non-C.A.R.B. Compliant parts to the state of  California and we reserve the right to cancel any order requesting us to  do so. 
 
eBay Global Shipping Program:
 
We only ship outside the United States of America using eBay?s Global  Shipping Program. We do not control their shipping charges, nor their  in-transit times. Shipments made through the eBay?s Global Shipping  Program, can only be returned at the expense of the buyer. Global  Shipping items are subject to our standard return policy. 

Terms

Returns

 
All of the parts we sell are eligible to be returned. All Electrical parts must be unopened and in the original sealed packaging.  All returns require an RGA# & must be requested within 30 days of  purchase. Returns without a RGA# and/or beyond 30 days may be refused  and will be handled on a case-by-case basis. If an error is made on our  part, we will cover the return shipment and re-shipment of the correct  product. If you are returning an item on your own, package the product  accordingly to prevent damage. If the product being returned is damaged,  it is the buyer?s responsibility to handle the damage claim with the  carrier he/she chose to ship with. Refunds are typically issued within  48 hours of being processed and may take 3-5 business days to post to  your account. 
 
Cores:
 
Core returns are to be returned within 45 days of purchase. Cores  must be returned in the original manufacturer packaging they came in to  receive full core credit. Buyers are responsible for core return  shipping. Return labels are available upon request and can be provided.  If a core label is requested, the shipping cost will be deducted from  the core refund amount. As mentioned in the Returns Section, cores are  expensive. Please insure & protect them accordingly.